We're excited to share our new Customer Experience Strategy, designed to improve the experience for all our residents and stakeholders.

This plan focuses on delivering efficient service across all Council departments.

Key Goals of the Strategy:

• Quicker and more efficient responses to customer inquiries.
• Better communication options for easier interaction with the Council.
• Building a customer-first mindset among staff through ongoing training.
• Setting clear service standards to ensure timely and consistent responses.
• Regularly gathering feedback to keep improving our services.

Endorsed by the Council’s Executive Team, this strategy will guide us in becoming more responsive, accessible and customer-focused.

Please review the Customer Experience Strategy and share your thoughts. Together, we can enhance our community through outstanding customer service.

Have your Say

You are invited to provide feedback:

• By email, to council@strathfield.nsw.gov.au
• By mail, addressed to
  Strathfield Council
  PO Box 120
  Strathfield NSW 2135.
  Please mark your submission Draft Customer Experience Strategy - Public Exhibition
• Or using the form below.

Last day to provide feedback is 17 September 2024.

What happens next?

The feedback received will be incorporated into the final Strategy which will be considered by Council at their next available meeting.