This site is owned and operated by Strathfield Council using software licensed from Social Pinpoint. For details on how Strathfield Council collects and protects your personal information, refer to their Privacy Policy below. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

Privacy Management

Strathfield Council manages Privacy and Personal Information in accordance with relevant legislation and Council’s Privacy Management Plan.

The Privacy and Personal Information Protection Act 1998 deals with how, as a public sector agency, Council must manage personal information that it collects and holds as a result of its activities. Strathfield Council must comply with the provisions of the Privacy and Personal Information Protection Act 1998 (“the Act”). This means, amongst other things, that we must:

• Tell you how we will use any personal information we might collect from you
• Let you know how you can find out what personal information we might have recorded
• Advise you of how you apply to amend this information if it is incorrect.

Broadly your rights under the Privacy and Personal Information Protection Act are expressed in the twelve information protection principles in the Act. These require Council to:

• Restrict personal information that we may collect and who we may collect it from; tell people who we collect information from certain things
• Take steps to ensure that the information we collect is good – eg accurate, is not excessive and is collected without unreasonable intrusion
• Protect personal information, dispose of it securely, not keep if for longer than necessary and prevent unauthorised use or disclosure
• Help people find out what personal information we keep and what personal information we have about them, and help them to access that information
• Alter personal information if asked to do so by the subject of the information if it is appropriate to do so, or make note if it is inappropriate to alter the information
• Check that personal information is relevant, up to date, complete and not misleading before we use it
• Only use personal information in accordance with our Privacy Management Plan
• Not disclose the information except in certain limited circumstances as noted in the Plan.

The principles are contained, in full, in Council’s Privacy Management Plan.

What is Personal Information?

Personal information is defined in the Privacy and Personal Information Protection Act and the Government Information (Public Access) Act 2009 as any information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual (whether living or dead) whose identity is apparent or can reasonably be ascertained from the information or opinion.

What type of Personal Information does Council Collect?

In order to deliver its wide range of services to the community Council collects a range of personal information about ratepayers (including businesses) and those who receive services. This information includes:

• names, addresses and contact details;
• property ownership information; and
• for those who may have provided it to make payments for rates/services- credit card/bank account details.

From time to time Council may need to assess and meet specific community needs and/or determine public opinion and may also seek demographic details such as age, income and education or employment information.

Council only collects information that is required for a purpose ie. we will not collect superfluous personal information.

The information we do collect will only be held as long as it is required.

How is my privacy protected under the Government Information (Public Access) Act 2009 (NSW)?

Government information sometimes identifies people. Under the GIPA Act a record that would reveal an individual’s personal information would not generally be disclosed unless there are strong public interest considerations in favour of disclosure.

In deciding whether to disclose personal information about you to a person applying for access to information, Council will consider whether you are likely to be concerned about the release of the information and whether those concerns are relevant to the public interest. If so Council will:

• consult with you; and
• take into account any objections you may have to the release of the information.

If the Council consults you and decides to release the information anyway they:

• must tell you of this decision and your right to have it reviewed; and
• must not release the information while you still have the right to seek review.

Public Registers

A public register is a register of personal information that is required by law to be, or is made, available to the public or open to public inspection.

In some circumstances, where the safety or wellbeing of any person would be affected, an individual may request that his or her personal information should not be made public.

The Act says that where personal information is contained, or is proposed to be contained, in a public register that we keep, an individual can request that we remove or not place information on the register or disclose the information from the register to the public. You can make an application for Council to suppress some or all of your personal information held on any of these public registers. For more information contact Council’s Privacy Contact Officer or complete the Suppression of Personal Information from a Public Register form, which can be downloaded below.

You can make application to Council to request whether Council holds personal information or to access personal information on yourself. Application forms are available for download below.

If you wish to access to personal information on these public registers relating to people other than yourself Council must be satisfied that those seeking the access to intend to use of the information in accord with the purpose of the register.

If you want to access personal information for someone other than yourself from a public register Council will generally ask you to make a statutory declaration as to your intentions.

Want to find out more?

If you would like more information about how Council manages personal information it collects then you may like to read Strathfield Council’s Privacy Management Plan below.

If you would like more information about the provisions of the Privacy and Personal Information Protection Act 1998 visit the Privacy NSW website.

Or you can call Council’s Privacy Contact Officer on (02) 9748 9999 or make contact via email at council@strathfield.nsw.gov.au.

If you are interested in knowing more about what personal information Council collects from this website and how we manage that please read our Website Privacy Statement.

Changing any Personal Information that is Incorrect

Under the Privacy and Personal Information Protection Act 1998 and the Government Information (Public Access) Act 2009 you can apply to access records of personal information we hold about you, and then apply to amend or correct personal information.

You can make an application to amend your personal information Council has recorded (form can be downloaded below). Note: you will need to present some personal identification when you make an application so Council staff can verify that you have the authority to amend the information.

Breaches of the Privacy and Personal Information Protection Act

If you think Council has breached the Privacy and Personal Information Protection Act contact Council’s Privacy Contact Officer on 9748 9999.

The following Terms and Conditions govern the use of Have Your Say Strathfield (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Strathfield Council.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a Strathfield Council representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to communications@strathfield.nsw.gov.au.

Governing Law

These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.

Indemnification

Strathfield Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Strathfield Council and its suppliers and licensors. Strathfield Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at communications@strathfield.nsw.gov.au.